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Tourism and hospitality management, Vol.8 No.1-2 December 2002. -

The paper deals with the protection of consumers of touristic services as well as some of its ethical aspects, it is a part of a more ample study.

The assurance of the protection of consumer begin since information phase, it continues with his transport and with the situations that can appears once he arrived at destination. Ethical issues that are likely to come up in the area of tourist services are multiple. The main domains that can generate ethical problems are going to be presented are: problems regarding the product, publicity, actual performing, the price, and distribution.

touristic services; consumer protection; compulsory regulations; ethical problems; ethical behavior



Autor: Ada-Mirela Tomescu - ; Economics Faculty, University of Oradea, Romania Elena Botezat - ; Economics Faculty, University of Oradea

Fuente: http://hrcak.srce.hr/



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