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1 UNIP - Universidade Paulista São Paulo

Abstract : The Multidisciplinary Management is the guiding vision of modern organizations and the systems thinking which requires new approaches to organizational excellence and quality management process. The objective of this article is to present a model for multidisciplinary management of quality applied to products and services based on American, Japanese, and Brazilian National Quality Awards. The methodology used to build this model of Management Excellence starts from an analysis of the specific features of each Quality Award and the principle of a multidisciplinary administration, serving as support for the management of process excellence and results. The proposed model enables to manage organizational outcomes with sustainability, and to identify and place the task priorities in order of importance and urgency in the corporate environment. This strategy shall bring feedback for organizational results excellence.

Keywords : Administration Multidisciplinary Management Model of Excellence Quality Award





Autor: Evandro Guerreiro - Pedro Costa Neto - Ulysses Moreira Filho -

Fuente: https://hal.archives-ouvertes.fr/



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