The role of ERP system in business process and educationReport as inadecuate

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Technical gazette, Vol.20 No.4 August 2013. -

In this paper, the results of the questionnaire survey conducted in 30 small to medium-size enterprises in Croatia have been presented. The authors considered the relationship between business and information activities, emphasizing also the following: the degree of knowledge about the ERP systems, employees’ response to the ERP system, the efficiency of ERP system in working environment, the possibilities of reorganization of production process, investment to improve the ERP system, integration of all departments and the degree of user satisfaction. According to the collected and analysed data, it can be concluded that the ERP systems have important role in business process, but there are some problems regarding the implementation and use of the ERP system such as inattentiveness, high resistance to change and the lack of employees’ motivation. In order to overcome the mentioned disadvantages, in the second part of the paper, MS Dynamics NAV 2009 system has been described from the educational and business process point of view as a great support for the students and employees to acquire practical knowledge and accelerate business process.

education; ERP systems; MS Dynamics NAV 2009; questionnaire survey

Author: Katica Šimunović - ; University of Osijek, Mechanical Engineering Faculty in Slavonski Brod, Trg Ivane Brlić-Mažuranić 2, 35



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