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In thispaper, we argue that the consultant-client relationship is of centralimportance for consulting engagements. The paper therefore outlines the socialdimensions that are inherent in the consulting system due to itscharacteristics that create social complexity. To gain further insights intothe social interaction scheme and dynamics of consulting projects, aconceptualization based on an appropriate theoretical model is required. Wepropose to utilize the Structuration Theory for the compilation of the socialcontext of consulting, as this provides a framework for incorporating thesocial determinants, focuses on actions of human-beings, and additionallyallows the identification of interrelated dependencies of structure andactions.

KEYWORDS

Consulting, Consultant-Client-Relationship, Structuration Theory, Consulting Research

Cite this paper

Mauerer, C. and Nissen, V. 2014 Portraying the Social Dimensions of Consulting with Structuration Theory. Journal of Service Science and Management, 7, 110-130. doi: 10.4236-jssm.2014.72010.





Autor: Christian Mauerer, Volker Nissen

Fuente: http://www.scirp.org/



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