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International Journal of Engineering Business Management, Vol.2 No.2 September 2010. -

Reverse logistics has gained increasing attention in recent years as a channel for companies to achieve operational excellence. The process involves manipulation of returned materials, or even products, which forms a pivotal role in sustainable development throughout the whole supply chains. To make reverse logistics possible, process re-engineering may need to be carried out. However, the processes involved in re- engineering are practically complicated. Objectives, benefits, and applicability of any process re-engineering require a careful and detailed strategic planning. This paper aims to propose an easy-to-follow step-by-step framework for practitioners to perform process re-engineering, to learn and identify the critical issues in each step, and to be successful in applying process re-engineering in order to enhance reverse logistics performance. A learner-centred approach is adopted based on a case study of process re-engineering, which is demonstrated in the paper for explanation.

Process reengineering; Reverse logistics; Learner-centred; Framework



Autor: Hing Kai Chan - ; Norwich Business School University of East Anglia Norwich, Norfolk, UK

Fuente: http://hrcak.srce.hr/



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