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Only enterprises manage effectively the customer knowledge and respond timely to customers’ demands and expectations, can they survive fierce competitions and get good development. Once customer knowledge management goes wrong, it is bound to influence the enterprises’ growth. This paper , in order to provide relevant theory reference, applied error-eliminating theory to customer knowledge management. Here, model of error-eliminating was constructed -fifteen、six、three- methods of error-eliminating were used to analyze the reason and mechanism of error, and the error was eliminated finally.

KEYWORDS

Customer Knowledge Management; error system; error function

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Autor: Jia Shi, Kaizhong Guo, Bo Xie

Fuente: http://www.scirp.org/



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