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1 Department of Management, Economics and Industrial Engineering

Abstract : In every society there is a need for an efficient health care system. This is a case study paper that summarizes process analysis performed at a US provider clinic. This paper provides an analysis of factors arrival accuracy and no shows influencing main processes within the clinic. The numerical relations between influencing factors and key processes are exhibited. Moreover, the abilities of a health care provider to deal with variations of arrival time are exhibited. The predicted probabilities for arrival accuracy and no shows are discussed. The paper provides an interesting statistical approach to analyze operations of a health care provider, which can be beneficial for stakeholders of the clinic.

Keywords : Health care Process analysis Arrival time No shows

Autor: Lukasz Kawczynski - Marco Taisch -



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