Fatigue and related factors among hotel workers: the effects of emotional labor and non-standard working hoursReport as inadecuate




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Annals of Occupational and Environmental Medicine

, 26:51

First Online: 18 December 2014Received: 16 March 2013Accepted: 18 October 2014DOI: 10.1186-s40557-014-0051-y

Cite this article as: Lee, J.J., Moon, H.J., Lee, KJ. et al. Ann of Occup and Environ Med 2014 26: 51. doi:10.1186-s40557-014-0051-y

Abstract

ObjectivesThis study assessed fatigue and its association with emotional labor and non-standard working hours among hotel workers.

MethodsA structured self-administered questionnaire was distributed to 1,320 employees of five hotels located in Seoul. The questionnaire survey included questions concerning the participants’ sociodemographics, health-related behaviors, job-related factors, emotional labor, and fatigue. Fatigue was assessed using the Multidimensional Fatigue Scale MFS. Multiple logistic regression modeling was used to determine the associations between fatigue and emotional labor.

ResultsAmong male workers, there was a significant association between fatigue and both emotional disharmony OR=5.52, 95% CI=2.35-12.97 and emotional effort OR=3.48, 95% CI=1.54-7.86. These same associations were seen among the female workers emotional disharmony: OR=6.91, 95% CI=2.93-16.33; emotional effort: OR=2.28, 95% CI=1.00-5.16.

ConclusionThese results indicate that fatigue is associated with emotional labor and, especially, emotional disharmony among hotel workers. Therefore, emotional disharmony management would prove helpful for the prevention of fatigue.

KeywordsFatigue Emotional labor Hotel workers  Download fulltext PDF



Author: Ju Jong Lee - Hyun Jey Moon - Kyung-Jae Lee - Joo Ja Kim

Source: https://link.springer.com/







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