Coordination of care in the Chinese health care systems: a gap analysis of service delivery from a provider perspectiveReport as inadecuate

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BMC Health Services Research

, 16:571

Health systems and services in low and middle income settings


BackgroundIncreases in health care utilization and costs, resulting from the rising prevalence of chronic conditions related to the aging population, is exacerbated by a high level of fragmentation that characterizes health care systems in China. There have been several pilot studies in China, aimed at system-level care coordination and its impact on the full integration of health care system, but little is known about their practical effects. Huangzhong County is one of the pilot study sites that introduced organizational integration a dimension of integrated care among health care institutions as a means to improve system-level care coordination. The purposes of this study are to examine the effect of organizational integration on system-level care coordination and to identify factors influencing care coordination and hence full integration of county health care systems in rural China.

MethodsWe chose Huangzhong and Hualong counties in Qinghai province as study sites, with only Huangzhong having implemented organizational integration. A mixed methods approach was used based on 1 document analysis and expert consultation to develop Best Practice intervention packages; 2 doctor questionnaires, identifying care coordination from the perspective of service provision. We measured service provision with gap index, overlap index and over-provision index, by comparing observed performance with Best Practice; 3 semi-structured interviews with Chiefs of Medicine in each institution to identify barriers to system-level care coordination.

ResultsTwenty-nine institutions 11 at county-level, 6 at township-level and 12 at village-level were selected producing surveys with a total of 19 schizophrenia doctors, 23 diabetes doctors and 29 Chiefs of Medicine. There were more care discontinuities for both diabetes and schizophrenia in Huangzhong than in Hualong. Overall, all three index scores measuring service gaps, overlaps and over-provision showed similar tendencies for the two conditions. The gap indices of schizophrenia > 5.10 were bigger for diabetes < 2.60 in both counties. The over-provision indices of schizophrenia > 3.25 were bigger than diabetes < 1.80 in both counties. Overlap indices for the two conditions exceeded justified overlaps, especially for diabetes. Gap index scores for schizophrenia interventions at the township-level and over-provision index scores for diabetes interventions at both village- and township-level showed big differences between the two counties. Insufficient medical staff with appropriate competencies, lack of motivation for care coordination and related supportive policies as well as unconnected information system were identified as barriers to system-level care coordination in both counties.

ConclusionFindings demonstrate that organizational integration in Huangzhong has not achieved a higher level of care coordination at this stage. System-level care coordination is most problematic at village-level institutions in Hualong, but at county-level institutions in Huangzhong. These findings suggest that attention be given to other aspects of integration e.g., clinical and service integration to promote system-level care coordination and contribute to the full integration of health care system in the pilot county.

KeywordsOrganizational integration System-level care coordination System integration Gap analysis AbbreviationsCHCounty hospital

OECDOrganization for Economic Co-operation and Development

THCTownship health center

VCVillage clinics

WHOWorld Health Organization

Electronic supplementary materialThe online version of this article doi:10.1186-s12913-016-1813-8 contains supplementary material, which is available to authorized users.

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Author: Xin Wang - Stephen Birch - Weiming Zhu - Huifen Ma - Mark Embrett - Qingyue Meng


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