Illinois Occupational Skill Standards: Housekeeping Management Cluster.Reportar como inadecuado

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This document contains 44 occupational skill standards for the housekeeping management occupational cluster, as required for the state of Illinois. Skill standards, which were developed by committees that included educators and representatives from business, industry, and labor, are intended to promote education and training investment and ensure that students and workers are trained to meet industry standards benchmarked to international competitors. The standards include work to be performed, conditions of performance, performance criteria, performance elements, and performance assessment criteria (product and process). The 44 standards of the housekeeping management occupational cluster are grouped into the following nine areas: (1) safety and security; (2) customer relations; (3) inventory; (4) guestroom cleaning; (5) public area cleaning; (6) back of the house cleaning; (7) financial; (8) scheduling; and (9) housekeeping mid-management. The document's introductory section provides information on skill standard development and requirements, occupational earnings and employment information, and performance skill levels. Five appendixes include a glossary of 24 terms and lists of members of the Illinois Occupational Skill Standards and Credentialing Council (IOSSCC), the IOSSCC Hospitality Subcommittee, the IOSSCC Housekeeping Management Cluster Standards Development Committee, and workplace skills. (KC)

Descriptors: Cleaning, Competence, Competency Based Education, Education Work Relationship, Employment Potential, Evaluation Criteria, Glossaries, Hospitality Occupations, Housekeepers, Job Skills, Occupational Clusters, Occupational Home Economics, Occupational Information, Postsecondary Education, Secondary Education, State Standards, Vocational Education

Curriculum Publications Clearinghouse, Western Illinois University, Horrabin Hall 46, 1 University Circle, Macomb, IL 61455-1390. Tel: 800-322-3905 (Toll Free); Fax: 309-298-2869, e-mail: CPC[at] For full text:

Autor: Illinois Occupational Skill Standards and Credentialing Council, Carbondale.


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