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This document contains the student handouts and learning activities of an introductory course in oral communications that was developed by a community college for workers at a St. Louis (Missouri) chemical company. The following items are among those included: ice breaker activity; checklist for self-assessment of ability to handle criticism; activity on types of criticisms and reactions to them; tool for learning to receive criticism; exercise on identifying three ways to respond to criticism (fogging, admitting, requesting feedback); case studies illustrating the stages of handling criticism (awareness, assessment, action); handouts on the difficulties of giving constructive criticism and the benefits of criticism; rules for assertive describe-acknowledge-specify-reaffirm scripts; action-planning exercise; test assessing knowledge about listening; handout on the elements of listening; listening styles profile interpretation guide; listening preference cues and clues; activity on accommodating other listening styles; and exercise on nonverbal communication. (MN)

Descriptors: Adult Basic Education, Check Lists, Communication Skills, Community Colleges, Criticism, Education Work Relationship, Learning Activities, Partnerships in Education, Questionnaires, Self Evaluation (Individuals), Skill Development, Speech Communication, Two Year Colleges, Work Environment, Workplace Literacy

Autor: Saint Louis Community Coll., MO. Workplace Literacy Services Center.


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