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In 1996, a project was undertaken at California's College of the Canyons (CoC) to evaluate the matriculation process for assessing students' needs. Interviews were conducted with service department heads at the college regarding procedures for notifying students of existing services and any recommendations for improvements. In addition, interviews were conducted with personnel at Moorpark College and Glendale Community College, two local colleges, to determine procedures and recommendations for improvement. At CoC, information on student needs is gathered by using the Computerized Assessment and Placement Program (CAPP) and the Student Information Update (SIU). A CAPP is completed only once, but the SIU is filled out every semester that students register for classes. In general, CoC department heads were not aware of the SIU, but would welcome having access to it every semester. They reported that the students that they serve usually learn about their services via word of mouth. Recommendations for improvement focus on using new technology, such as computer kiosks for students to access their applications, a CoC Internet home page, or expansion of the current telephone registration system. Finally, administrators at Moorpark College indicated that they have been using a system similar to that at CoC, while Glendale Community College uses forms similar to the SIU. Contains summaries of each department head's responses. The CAPP and SIU forms are appended. (AJL)

Descriptors: Community Colleges, Delivery Systems, Employee Attitudes, Information Dissemination, Information Services, Needs Assessment, Referral, School Surveys, Student Needs, Student Personnel Services, Two Year Colleges, User Needs (Information)

Autor: Dixon, P. Scott

Fuente: https://eric.ed.gov/?q=a&ft=on&ff1=dtySince_1992&pg=10343&id=ED401977

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