Q-GAP: A Data Analysis Model for Assessing Program Quality. AIR 1995 Annual Forum Paper.Report as inadecuate

Q-GAP: A Data Analysis Model for Assessing Program Quality. AIR 1995 Annual Forum Paper. - Download this document for free, or read online. Document in PDF available to download.

A modified version of gap analysis, an assessment tool used in professional service industries, was tested for its applicability in higher education. The model helps researchers discern the existence of gaps in organizational communication that influence stakeholder expectations and perceptions of quality. An exploratory study was undertaken during 1991-1992 to determine the existence (or lack) of quality gaps in a doctoral program in educational administration at a public university. Interviews were conducted with current students, nine program faculty and two administrators, recent program graduates, future employers such as superintendents, and current students in another institution's educational administration program. Gaps were identified in the organization's internal and external communication systems. The gaps concerned differences in perceptions of the expectations held by the different stakeholders (e.g., difference between student expectations and faculty perceptions of student expectations and differences between administrator expectations for the program and faculty perceptions of administrator expectations.) The model helped to clearly identify points in program and department operations in the education administration program which deserved attention at the university with a clarity that is sometimes missing in program assessment. (Contains 18 references.) (SW)

Descriptors: Administrator Attitudes, Educational Administration, Educational Quality, Evaluation Methods, Expectation, Higher Education, Institutional Research, Models, Organizational Communication, Program Evaluation, Research Methodology, Statistical Analysis, Student Attitudes, Teacher Attitudes

Author: Wolverton, Mimi

Source: https://eric.ed.gov/?q=a&ft=on&ff1=dtySince_1992&pg=9943&id=ED386993

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