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In the face of rising juvenile violent crime rates and media talk of waste, abuse, fraud, and ineffectiveness within the Florida Department of Health and Rehabilitative Services (HRS), the state recommended the adoption of a family-focused approach in client intervention strategy. The Florida Atlantic University Professional Development Centre (FAU/PDC) was contracted to develop a training program to implement the new policy. As a result, a study was conducted to determine the following: an efficient and valid method of determining the effectiveness of HRS communication of policy; training participants' level of understanding of the new policy; employees' attitudes toward implementation of the reform; and how receptive employees are to general policy communication. The Organizational Communication Profile (OCP) developed by Peterson and Pace was selected to develop a HRS communication profile. OCP surveys were administered to 123 case managers by FAU/PDC instructors during the introduction to the family-focused practice training sessions. The survey showed that overall, the communications were well-received by HRS employees and they were well aware of policies. The assessment instrument proved an efficient and valid method of identifying the effectiveness of HRS policy communication and employee attitudes toward that policy. As a result of the study, it was recommended that the juvenile justice curriculum be revised to include administration of the OCP survey. The instrument is also appropriate for future comparison of the policy communication strategies of other HRS departments, through their training partners, to their employees. Finally, it was suggested that HRS review its current method of policy dissemination to determine the feasibility of including training and development planners in the early stages of policy development. (The survey instrument is included in the report. Contains 18 references.) (KC)

Descriptors: Communication Audits, Communication (Thought Transfer), Government Employees, Juvenile Justice, Organizational Communication, Organizational Development, Postsecondary Education, Professional Development, Public Agencies, State Programs











Autor: Rudasill, Susann E.

Fuente: https://eric.ed.gov/?q=a&ft=on&ff1=dtySince_1992&pg=9894&id=ED369983



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