Student Satisfaction. YESS Survey Results, 2000.Report as inadecuate

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This is a report on the 2000 Yearly Evaluation of Services by Students (YESS) survey administered by Howard Community College (HCC) (Maryland) to assess student satisfaction with college services and other aspects of the campus environment. The YESS survey has been administered since 1991. In 2000, 991 out of 2,215 students responded to the survey (response rate 41%). Demographics indicated that: (1) approximately 59% of the respondents were female; (2) approximately 66% were 25 or younger; (3) 65% were white; and (4) 42% and 36% of the respondents were employed full or part time, respectively. Other results included: (1) most respondents chose to attend HCC due to its proximity and affordability; (2) approximately 55% of the respondents expressed the intent to transfer to a four-year institution; (3) most respondents expressed that they would attend HCC again and recommend it to others; (4) HCC services that received high student satisfaction ratings included admissions, registration, the library, bookstore, the HCC Web site, the testing center, and the learning assistance center; (5) students expressed satisfaction with class sizes, campus diversity, campus safety, computer services, faculty attitude/availability, quality of instruction, transfer services, and advising services; and (6) parking services, financial aid, and the cafeteria were among the lowest-rated HCC services. The report offers comparison tables between full- and part-time students, day and evening students, and ethnic groups. Results between all groups were fairly similar. The appendix includes specific survey statistics. (MKF)

Descriptors: Ancillary School Services, College Role, Community Colleges, Educational Assessment, Educational Facilities, Educational Finance, Institutional Evaluation, Participant Satisfaction, Program Evaluation, Student Attitudes, Two Year Colleges

Author: Howard Community Coll., Columbia, MD. Office of Planning and Evaluation.


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