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The Malcolm Baldrige National Quality Award (MBNQA) was created in 1987 to foster the success of the Baldrige National Quality Program. The award program, sponsored by the United States Department of Education, is a public-private partnership dedicated to improving national competitiveness. The National Institute of Standards and Technology (NIST), an agency of the Department's Technology Administration, manages the Baldrige Program. In 1998, the U.S. President and Congress approved legislation that made education and health care organizations eligible to participate in the award program. This paper offers a case study of the fictitious Coyote Community College. This case study is used in the NBMQA Examiner Preparation Course. Case study materials are also used by state and local award programs across the United States, and in the internal awards programs of many institutions. This study includes the fictitious college's mission, vision, and values, as well as tables and figures that present student demographics, operating structure, curriculum design, action plans, and performance results. The case study and information regarding self-assessment, award criteria, the application process, and award winners are available on the NIST Web site at (NB)

Descriptors: Achievement Rating, Awards, Case Studies, Community Colleges, Evaluation Criteria, Guidelines, Institutes (Training Programs), Models, Performance, Professional Recognition, Qualitative Research, Recognition (Achievement), Self Evaluation (Groups), Theory Practice Relationship, Two Year Colleges

Autor: National Inst. of Standards and Technology, Gaithersburg, MD.


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