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The International Standards Organization (ISO) has developed standards to provide a uniform framework for quality assurance in organizations' products and services. Commonly referred to as ISO 9000, these standards focus on achieving and sustaining the quality of the product or service produced to continuously meet purchasers' needs, and give management and purchasers confidence that the intended quality will be achieved. To satisfy ISO 9000 standards requires extensive documentation of processes and procedures, and the technical writer will play a key role in writing process and procedure documentation and in creating and teaching areas of product and process documentation. The technical writer may work in conjunction with management to prepare a strategic plan for obtaining ISO 9000 certification, develop quality standards for documentation, define what information is needed from colleagues and gather it into ISO 9000 standards format, prepare visual aids and materials for training presentations, assist in training employees in proper inspections and documentation, prepare a Quality Manual, participate in internal audits of documentation procedures, respond to the official registration audit, and review and revise written policies and procedures as needed. Competencies of a technical writer include writing ability, interpersonal skills, critical thinking skills, and research skills. (Contains 15 references.) (JDD)

Descriptors: Authors, Business Communication, Documentation, Global Approach, International Trade, Quality Control, Reliability, Staff Role, Standards, Technical Writing

Autor: Ronayne, Deborah Washburn


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