The Youth Client Satisfaction Questionnaire: Measure Development, Factor Analysis, and Validation.Reportar como inadecuado

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This paper discusses the results of a study that investigated the reliability and validity of the Youth Client Satisfaction Questionnaire (YCSQ). The YCSQ is administered as a telephone interview, which provides a higher response rate than mailed surveys. Participants in the study were 87 clients (ages 11-17) and their parents who had completed therapy at a community mental health center for children in northeastern Ohio. The sample included only subjects who had participated in at least three therapy sessions. Telephone administration of the YCSQ usually took about 10 minutes unless there was spontaneous elaboration. One-half of the subjects responded to the questionnaire again in three weeks to assess reliability. Results of the survey indicate that the YCSQ is a reliable, internally consistent, and valid measure of satisfaction of mental health services for young clients, however, more research is urged. The 14 rated items on the survey demonstrated satisfactory psychometric properties and an interpretable factor structure, suggesting that the relationship with the therapists and perceived benefits of counseling are two main components of overall youth satisfaction. (CR)

Descriptors: Adolescents, Behavior Disorders, Children, Emotional Disturbances, Evaluation Methods, Interviews, Measures (Individuals), Mental Health Programs, Participant Satisfaction, Questionnaires, Telephone Surveys, Test Reliability, Test Validity

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Autor: Shapiro, Jeremy P.; Welker, Carolyn J.; Jacobson, Bobbie J.


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