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This course in supervisory and communication skills developed especially for hospital employees is designed to be taught onsite and to complement a hospital's other training and staff development efforts. The topical focus is workplace communication. It is designed as a 16-hour course, with two 8-hour sessions. The curriculum guide consists of a list of course goals, list of homework assignment, and informational materials, activities, and exercises for these topics: good communication--different styles; the basics of supervision; the basics of communication; writing; reading; listening; speaking; and practical applications: using the basics. The following readings are attached: Communication in a Healthcare Setting, Listening Isn't Easy, Writing on the Job, A Model of the Writing Process, Writing Memos and Short Reports, Sample Performance Evaluation, and Communication Log. The teacher's guide explains the philosophy of the course. It lists course goals (including participant role, instructor role, and evaluation) and offers sample lesson plans. Each lesson plan has a brief narrative description of class activities and goals and a time plan. The teacher's guide also describes how teachers can adapt the course to make it more work-related and more responsive to different audiences. Suggestions for recordkeeping conclude the guide. (YLB)

Descriptors: Adult Basic Education, Adult Literacy, Allied Health Occupations Education, Communication Skills, Curriculum Guides, Hospital Personnel, Instructional Materials, Interpersonal Communication, Interpersonal Competence, Learning Activities, Lesson Plans, Listening Skills, Literacy Education, Reading Skills, Speech Communication, Supervision, Supervisory Methods, Supervisory Training, Teaching Guides, Workplace Literacy, Writing Skills

Autor: New Mexico State Univ., Las Cruces. Dept. of English.


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