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The purpose of this project was to determine workforce needs in the new information technology/knowledge-based world in order to design a coherent minor program in information technology at the University of Arkansas at Little Rock for the non-technically oriented college student. The process consisted of three phases: site visits to five companies in central Arkansas; focus groups of employees in various information technology job types; and a World Wide Web survey of employees of information technology companies in central Arkansas. The survey consisted of four main sections focusing on demographics, non-technical soft-skills (writing and teamwork), business concepts, and technical knowledge/skills/abilities. The fourth area on technical knowledge was further subdivided into eight job clusters: computer programmers; systems/business analysts; computer engineers; database administrators; computer support specialists; network specialists; telecommunications analysts; and Internet specialists. Part 1 of this report provides an overview of the study and demographic results. The companies that participated in the initial site visits and focus groups are described in part 2. Parts 3, 4, and 5 present a detailed analysis of the data collected from the Web survey. Appendices include a copy of the questionnaire, pie chart figures of key survey results, details of soft skills results, and details of business concept results. (AEF)

Descriptors: Corporations, Curriculum Development, Employees, Employment Qualifications, Focus Groups, Higher Education, Information Science Education, Information Scientists, Information Technology, Job Analysis, Job Skills, Knowledge Level, Occupational Information, Occupational Surveys, Questionnaires, Tables (Data), World Wide Web

Autor: Teeter, Thomas A.; Bailey, Janet L.; Cherepski, Don D.; Faucett, John; Hines, Robert J.; Jovanovic, Nickolas S.; Tschumi, Pete; Wa


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