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Journal of Student Financial Aid, v23 n2 p15-25 Spr 1993

The University of North Carolina at Greensboro student financial aid office undertook a program to train staff in effective listening. Training involved personal videotaping of staff members, followed by feedback to staff and a handout for students (appended) to promote more successful interviews. Initial response has been positive. (Author/MSE)

Descriptors: Counselor Client Relationship, Higher Education, Interviews, Listening Skills, Organizational Communication, Program Administration, Program Descriptions, Questioning Techniques, Skill Development, Staff Development, Student College Relationship, Student Financial Aid

Autor: Glenn, Ethel C.; Ingle, Marleen B.


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