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This paper presents a case for applying information competency (IC) standards to digital reference services at academic libraries. Practical reasons for applying standards or guidelines to e-mail and online chat reference services are given with some insight to the nature of digital reference interactions. The standards that arose from the information competency movement in academic libraries are described and offered as a touchstone for planning and designing digital reference services. The paper concludes with preliminary ideas for how IC standards could be applied to the provision of digital reference. (Contains 14 references.) (Author/MES)

Descriptors: Academic Libraries, Computer Mediated Communication, Electronic Libraries, Guidelines, Higher Education, Information Literacy, Library Services, Reference Services, Standards

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Autor: Ellis, Lisa; Francoeur, Stephen


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