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Claudio Antonio Rojo ; Emerson Antonio Maccari ;International Journal of Innovation 2015, 3 1

Autor: Denise de Cuffa

Fuente: http://www.redalyc.org/articulo.oa?id=499150611003


Introducción



International Journal of Innovation E-ISSN: 2318-9975 journaliji@gmail.com Universidade Nove de Julho Brasil de Cuffa, Denise; Rojo, Claudio Antonio; Maccari, Emerson Antonio KNOWLEDGE MANAGEMENT IN A COMPETITIVE SCENARIO OF AN INFORMATION TECHNOLOGY COMPANY International Journal of Innovation, vol.
3, núm.
1, enero-junio, 2015, pp.
17-34 Universidade Nove de Julho Valdivia, Brasil Available in: http:--www.redalyc.org-articulo.oa?id=499150611003 How to cite Complete issue More information about this article Journals homepage in redalyc.org Scientific Information System Network of Scientific Journals from Latin America, the Caribbean, Spain and Portugal Non-profit academic project, developed under the open access initiative Received on January 26, 2015 - Approved on April 05, 2015 Responsible Editor: Leonel Cezar Rodrigues, Ph.D. Evaluation Process: Double Blind Review E-ISSN: 2318-9975 10.5585-iji.v3i1.69 NOWLEDGE MANAGEMENT IN A COMPETITIVE SCENARIO OF AN INFORMATION TECHNOLOGY COMPANY 1 Denise de Cuffa Claudio Antonio Rojo 3 Emerson Antonio Maccari 2 ABSTRACT This research aimed at proposing a knowledge management plan to increase competitiveness in an information technology company.
It used qualitative methodology based on a study case, which analyzed the context of internal and external environments in which Intelitech Company operates.
The data collection was divided into three steps: (1) application of a questionnaire to the manager and Intelitech employees, which was composed of knowledge management practices (KMPs), aiming at obtaining previous practices from the company and therefore internal critical variables; (2) application of Rojo’s (2005) scenario simulation model in order to identify external critical variables; and (3) formulation of a proposal for KMPs improvements according to simulated scenarios and the internal and external critical variables previously identified.
So, this research resulted in the development of an action plan for...





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