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(2012)Proceedings of the Nineth Conference on Informatics and Information Technology.p.306-309 Mark abstract The implementation of new robust and complex overallsystems in any area is in the very least demanding,complicated, extensive, particularized and delicate. Especiallyif they are planned to be designed for almost entire highereducation system in a country. Inevitably at the beginning, thestakeholders in the existing processes and resources will bereluctant to radical change such as the one in the case ofiKnow system implementation, setbacks can be experiencedin the mentality shifts, workflow adjustments and adaptation,but also in the different starting points in different institutionsfor such implementations. And this is only before thebeginning of usage of the system. As with any big, ERP-likesoftware solution, the first period of implementation may bethe scariest, until everyone gets on board. Then theimpressions from the intuitive interface, completion of tasksfrom distance, the overview of many aspects, maybe nevereven considered before, and the usefulness of the reports willkick in. That is the point from which the added value from theiKnow eStudent Services System will start to pile upimprovements in many directions and depths. This paper canserve as an introduction to the benefits, strengths andopportunities that can be expected from iKnow, and food forthought for the involved parties in the realization of theproject for its weaknesses and threats. By observing therequirements for the system on one side, and the technicaldocumentation and the software itself on the other, we canconclude that what is asked for has been delivered in theconstruction area, and time will show that the objectives willbe reachable in the very least, if not completely, with timelyimplementation and proper usage.

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Autor: Renata Petrevska Nechkoska and Gjorgji Manceski



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