Knowing Me, Knowing You: Professional Development for Support StaffReport as inadecuate

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School Business Affairs, v75 n11 p8-11 Dec 2009

Meeting the challenges of delivering a 21st-century curriculum and a world-class quality education ultimately depends on the willingness of the staff on the ground to give 100% effort to their jobs. Although many people in schools work very hard, some staff members are way down on the scale with regard to performance. All too often, a significant number of staff members drag their heels and give only what is expected of them. This attitude poses problems for education leaders charged with providing a high-quality education to all students. In this article, the author discusses the significance of providing effective professional development for staff members, especially for support staff (which outnumbers teaching staff in many schools in the United Kingdom). Professional development is part of an interconnecting cycle of performance management processes that begins with effective recruitment, selection, and induction; produces an audit of needs and action planning; follows through with appraisal/performance management reviews; and then delivers well-targeted professional development. Managers must get to know the support staff member well and make every effort to ensure that he or she understands what the school really aims for and how it intends to meet its goals. This exchange of knowledge begins to cement the working relationship so the support staff member feels included and valued. (Contains 1 table.)

Descriptors: Foreign Countries, Professional Development, Staff Development, Employer Employee Relationship, Employees, Motivation, School Business Officials, Institutional Mission, Alignment (Education), Organizational Theories, On the Job Training, Educational Quality, Organizational Development

Association of School Business Officials International (ASBO). 11401 North Shore Drive, Reston, VA 20190. Tel: 866-682-2729; Fax: 703-478-0205; e-mail: asboreq[at]; Web site:

Author: Coulbeck, Joy


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