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Abstract: In this paper we propose a novel approach aimed at building a new class ofinformation system platforms which we call the -Knowledge-work Support Systems-or KwSS. KwSS can play a significant role in enhancing the IS support forknowledge management processes, including those customarily identified as lessamenable to IS support. In our approach we try to enhance basic functionalitiesprovided by the computer-based information systems, namely, that of improvingthe efficiency of the knowledge workers in accessing, processing and creatinguseful information. The improvement, along with proper focus on cultural,social and other aspects of the knowledge management processes, can enhance theworkers- efficiency significantly in performing high quality knowledge works.In order to build the proposed approach, we develop several new concepts. Theapproach analyzes the information availability and usage from the knowledgeworkers and their works- perspectives and consequently brings forth moretransparency in various aspects of information life-cycle with respect toknowledge management. KsSSes are technology platforms, which can be implementedindependently as well as in conjunction with other knowledge management anddata management technology platforms, to provide significant boost in theknowledge capabilities of organizations.



Autor: Arijit Laha

Fuente: https://arxiv.org/







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